About Our Products
Our products come from a variety of places. You will find products from France, the United States, and other places such as India and Asia. If a product reads, Imported, it is from a place other than France or the USA.

If a product is Made in France it will be indicated as such with this symbol.

If a product is Made in the US it will be indicated as such with this symbol.

We manufacturer most of the products on our website. These are indicated with this symbol.

We have hand selected products from small and large businesses because of their quality and workmanship. We do not claim to make or produce the products we offer unless otherwise specified. Any assumptions made by visitors or shoppers is not the responsibility of Limauge Boutique.

If you would like more information about a particular product or its manufacturer, please contact us.

Sweepstakes and Contests
From time-to-time we may offer a sweepstakes or contest.  Participation is on a voluntary basis. A sweepstakes or contest is designed to promote our business, website, and products.  We never rent or sell the personal information given to us at the time the promotion is entered.

Promotions
A promotion is a type of advertising we use to promote our product line.  We may offer a free gift with purchase as a promotion or percentage off with purchase of a specific dollar amount. Many promotions are only available to newsletter members.  Some promotions may be available through the website, local flyer, or catalog to the general public. To sign up to receive our newsletter click here.  You may unsubscribe at any time.

Promotional Items
Promotional items are not for sale and you will not find them anywhere in our product line.  These are special buys that we use as a gift to you, our customer, for purchasing a specific amount or for purchasing from a specific category.

Coupons
At times we will offer coupon codes to newsletter members. This is a special incentive for our newsletter membership and is not available to the general viewing public.  Membership is free and you can join by clicking here. You may unsubscribe at any time.

Specials
A special is a product that is on sale from the regular price. A special may also be an arrangement of individual products to create a package deal.

Ordering Instructions
We have set up an online ordering system that is both easy to use and secure. It will ensure that both your purchasing information and selected item is handled with the utmost privacy and care. If you have any questions about ordering from Limauge Boutique, please contact us.

Choose Your Products
Browse the website or use the handy search feature to find the products you want to purchase.  To view more details about a specific product click on the small thumbnail picture of that product. Clicking on the thumbnail view will also give you a larger view of the item. Note: Prices are subject to change without notice.

Add Products to Your Shopping Cart
When you have decided to purchase a product, click the Buy button next to the product description. This will add the item to your shopping cart. You will be able to change the quantity when you are ready to checkout. Now you can continue to browse the store, or proceed to checkout right away. Follow the instructions shown to decide how to proceed. If at any time you want to return to your shopping cart, just click on the "Shopping Cart" link from any page on the site.

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Sales Tax
We are required by law to collect sales tax on shipments to those states where we have physical locations. At the current time we only collect sales tax in the state of Connecticut.  Connecticut sales tax is 6% and will be automatically calculated for you on the final page of the shopping cart. So, if  we're not sending it to a Connecticut address, we do not collect sales tax!

Checking Out
When you are ready to check out, follow the instructions in the shopping cart. It will ask you for your name, address, telephone, e-mail address, other billing and shipping information.

Make sure to click the Checkout button each time you are asked for information to proceed to the next step.

Once you submit your shipping information and click Checkout you will be presented with the total amount due.

You will be given the option of changing, deleting or adding products even after you have submitted your shipping information. You do not submit your order until you have given all information needed and you are shown the total and click the final Checkout button. Before that time you have a chance to add, change, or delete items from your shopping cart.

Your credit card information will be sent via a safe encrypted format to PayPal's secure server. Your information is kept confidential so that you can feel safe making online purchases.

When you have completed your order, you will receive an email message to confirm your information. You can print and save this document for your records if you choose.

Changing or Canceling an Order
Once you click the final Checkout button, our fulfillment process begins. If your order has not yet shipped, we are happy to accommodate any changes to your order. We pride ourselves on fast shipping and if your order has been shipped we can not make changes or cancellations.

Forms of Payment
Limauge Boutique.com currently only accepts PayPal payments for online purchases.  You do not have to be a member of or join PayPal to use our checkout system.  PayPal allows you to use your MasterCard, Visa, Discover, American Express credit card or eCheck through their secure website.

To pay with a MasterCard or Visa instead of PayPal call 860-536-5369

Note: Non-sufficient funds charge is $30.00.

Product Description and Photographs
We make every effort to display the products on our website as accurately as possible. However, the display settings and color capabilities of your particular computer monitor may affect the colors you actually see on the screen.

Our Satisfaction Guarantee
We hope all of our customers are 100% satisfied.  If, for any reason, you are not satisfied with our products they may be returned IN ORIGINAL CONDITION and IN ORIGINAL PACKAGING. We have a 15-day return policy on items you are not satisfied with. You must provide a copy of the original invoice with your return. A restocking charge of 10% may be applied to some items. Returns must be pre-authorized by Limauge Boutique before they are returned to our office. Shipping and handling charges, as well as return shipping charges, are non-refundable. Refunds will be issued once items are returned to us.   Sale items and cut yardage may not be returned. All returns must be in original condition and packaging and they must not have a smoke (cigarette, cigar, any tobacco, woodstove) odor to them.  Returns that have a smoke odor will not be refunded.

Please ship return packages prepaid and insured to: Limauge Boutique, P. O. Box 382, Ledyard, CT 06339. Shipping charges are unrefundable.

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How We Pack
All of our items are inspected before shipping and are packed with extra care.  We make sure to use sturdy boxes with plenty of clean packing materials.  Our packing materials include shredded paper, bubble wrap, and/or packing peanuts.

MAIL-IN ORDERS

Click to print the mail-in order form. Fill in the item name or description, item number, quantity, weight, subtotal, shipping, and final total.  Write any special instructions on the back of the order form.  Note:  On occasion an item may appear as in stock on the website but may be out-of-stock on our storeroom shelves by the time your mail-in order arrives.  If this happens you will be notified by e-mail that the item is on backorder. Our restocking cycle for depleted inventory can vary anywhere from a 2 to 6 weeks. If a product is backordered you will be notified by e-mail and/or phone to discuss other options.

You may submit Postal Money Order, Cashier's Check, and Personal Check with your mail-in order.  Personal Checks may be held for 7 days before your order can be shipped.

Note: Please contact us  at sales@limaugeboutique.com if you are ordering by mail so we will hold your order and know that payment is coming.

Note: Non-sufficient funds charge is $30.00.

Printable Mail-in Order Form Click on the image to print a mail-in order form.  The order form is in PDF format.  You will need to have the Adobe Acrobat Reader installed on your computer to open this order form.  If you do not have the Reader you can download it free by click here.

Shipping Information

All of our items are shipped by UPS or USPS.  UPS automatically insurances all packages up to $100 in value.  You must add the total weight (mail-in orders) for all of the products you are purchasing in order to calculate shipping. The total product weight you see in the product detail area is done by calculating the weight of the product, packing, handling, and shipping.  Products are shipped between 1 and 3 days after payment is received (and cleared).  If a product is backordered you will be notified by e-mail.

International Shipping
We currently do not ship to international locations other than Canada. Canadian residents add an additional $7.00 to your total order.

Holiday Shipping
Please note that packages do not ship on the following holidays: New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas. Please add a few additional days for transit for orders placed around these holidays.

Backorders
All items are in-stock and ready to ship unless otherwise noted on the product page. We strive to maintain appropriate inventory levels for all in-stock items. On occasion an item may appear as in stock on the website but may be out-of-stock on our storeroom shelves.  If this happens you will be notified by e-mail that the item is backordered. Our restocking cycle for depleted inventory can vary anywhere from a 2 to 6 weeks. Please contact us if you need confirmation of availability.

Shipping Chart

Note: These transit times are estimates and are not guaranteed. Weather delays and other uncontrollable circumstances may impact delivery times. Shipments may take longer during holiday or other high volume shipping periods.

SHIPPING CHART (Canada add $10 to these prices)

December Holiday Shipping Schedule

For Ground your order must be placed by noon Eastern Time December 15th

For Overnight or 2nd Day your order must be placed by noon Eastern Time December 19th

Orders placed after this time cannot be guaranteed to be delivered by December 25th.

French Gift Boxes must be ordered 7 days in advance of the expected delivery date.

RETURNS

Lost/Damaged Goods
You should carefully inspect each shipment. Inspection of lost or damaged items needs to be made by you within 10 days of receiving the order. Contact us so we can make suitable arrangements for replacement or give you authorization to return the goods and/or receive a refund.

All orders are given a Tracking number which you can use to follow the shipment of your package(s).  Track your package by clicking here or by signing up to receive updates by email by clicking here. When damage takes place during shipping the responsibility for collecting under a damage claim is between you and UPS.

Unwanted/Non-Damaged Items
If, for any reason, you are not satisfied with our products they may be returned IN ORIGINAL CONDITION and IN ORIGINAL PACKAGING. We have a 15-day return policy on items you are not satisfied with. You must provide a copy of the original invoice with your return. A restocking charge of 20% may be applied to some items or if the item is returned damaged. Returns must be pre-authorized by Limauge Boutique before they are returned to our office. At the current time shipping and handling charges, as well as return shipping charges, are non-refundable. Refunds will be issued once items are returned to us.  Sale items and cut yardage may not be returned. All returns must be in original condition and packaging and must not have a smoke (cigarette, cigar, any tobacco, woodstove) odor to them.  Returns that have a smoke odor will not be refunded.

Please contact Limauge Boutique if you have any special questions or concerns about the ordering or shipping process.

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Privacy Policy
We keep all customer information confidential and do not share any information with any outside parties under any circumstances. Click here to read our full policy.

Browser Requirements
Our site works best with Netscape Navigator 6.x or above, Internet Explorer 5.x or above, AOL 6.x or above. Some features may not work properly if you are using a different browser, and checkout will not be possible. You may download the latest browser versions by following the links below.

Java Scripting
In order to use the limaugeboutique.com website, your Web browser must "Java Scripting" enabled. To set your browser to use Java Scripting, look under "Preferences" or "Options" in your browser.  This is usually found under the Tools menu in Internet Explorer, Edit menu in Netscape, or Settings button on America Online.

Pop-Up Windows
There is nothing more annoying than a pop-up window.  We try to only use advertisements that are built into a page and do not obstruct the view or confuse by popping up. If you see a pop up window that appears to be advertising something while using our website it may be coming from spyware that has been downloaded into your computer from another site.  To get rid of spyware download the free program, Ad-Aware Personal and run it in Customized Mode with all options checked off.